Open Problems as of 3:30 p.m. Oct 23
| Problem | Module (User Group) |
Date Identified | Problem Status | Total Incidents 10/23 |
|
Problem: Course progress and completion is not saving in SF Learning Workaround: User Support manually mark learnings complete |
SF Learning (all employees) |
23-Oct | Known Issue | 2 |
|
Problem: Change PeopleSoft Timesheet Default of Start Day from Monday to Saturday Workaround: Users must set Time Reporting Preference to begin Saturdays. |
Self Service Time Reporters | 22-Oct | Known Issue | 2 |
|
Problem: Pay stubs from smartphone YTD earnings tab still errors out. Original issue was 3099 Unable to access Pay stubs from smartphone Workaround: None |
SF Employee Portal (all employees) |
18-Sep | Known Issue | 2 |
|
Problem: Performance issues with People & Pay -> SF Employee Portal P&P Self Service Functionality Workaround: None |
SF Employee Portal (all employees) |
16-Sep | Known Issue | 5 |
|
Problem: Self Service Time Entry employees are unable to access the timesheet on the Portal (through the MY TIME slideout and EMPLOYEE LINKS) when using Safari web browser on an Apple product (iPhone, iPad, Mac). Workaround: Please access your timesheet using browsers compatible with SF Employee Portal systems, such as Chrome, Firefox, and Edge. |
SF Employee Portal (all Self Service Time Entry employees) |
1-May | Known Issue | 30 |
|
Problem: The link in Time Approval Delegation email does not work Workaround: The workaround is for users to log into the system and accept the delegation, do not use the link. The link in the email does not work. |
SF Employee Portal (all Self Service Time Approvers) |
8-May | Known Issue | 0 |
|
Problem: Issue 1: SF Learning: Nav Bar > Contains Invalid Menu Items Issue 2: Learning Administrator/Learning Catalog/My Learning Home Page tiles they get the message "do you want to save changes" few times then not Workaround: No workaround is available at the moment for both. |
SF Learning (Issue 1: all employees) (Issue 2: Learning Admins) |
8-May | Known Issue | 0 |
|
Problem: Delivered spyglass search icon displayed on all SF Learning pages takes the user to the old non-fluid search pag. Resulting in user unable to utilize the fluid search functions available in the custom Learning Catalog Home Page tile Workaround: No workaround is available at the moment. |
SF Learning (all employees) |
7-May | Known Issue | 0 |
|
Problem: Option to Add Favorites is unavailable from the Action List (hamburger menu) when user is accessing the desired page through the NavBar. Workaround: No workaround is available at the moment. |
SF People & Pay (HR and Payroll teams) |
1-May | Known Issue | 2 |
|
Problem: Department PSHUP Exceptions Report: Update logic to identify not existing chartfield strings in the GL file Workaround: No workaround available at this time. |
One CON-AOSD employee | 6/7/2019 | Known Issue | 0 |
|
Problem: Discrepancy of Total Hours between Extended Absence Adjustment screen and Timesheet screen Workaround: No workaround available at this time. |
One TTX employee | 4/19/2019 | Known Issue | 3 |
Resolved Problems as of 3:30 p.m. Oct 23
| Problem | Module (User Group) |
Date Identified | Date Fixed | Total Incidents 10/23 |
|
Problem: Intermittent performance on SF Employee Portal and SF City Partner site Workaround: If the timeout occurs, please refresh your browser to attempt to access the SF Employee Portal again OR SF City Partner Try using Firefox, Edge, Safari. Chrome has a 5 sec call to the site, vs the other browsers with 20 seconds |
SF Employee Portal (all employees) |
21-Oct | 21-Oct | 13 |
|
Problem: IAM login page taking long time to respond - Production Workaround: None |
SF Employee Portal (all employees) |
10-Sep | 13-Oct | 3 |
|
Problem: Unable to access SF Employee Portal. Workaround: None |
SF Employee Portal (all employees) |
7-Oct | 7-Oct | 5 |
|
Problem: Functionality that relies on integration points with the Citywide Active Directory is currently unavailable, including AOSD pay cycle. Workaround: None |
SF Employee Portal (all employees) |
28-Sep | 28-Sep | 18 |
|
Problem: Employees unable to view pay statements from the MY PAY slideout of the SF Employee Portal through a mobile phone. Workaround: Please view your pay statements from a laptop, PC or a mobile device other than a phone, e.g., tablet. |
SF Employee Portal (all employees) |
28-Apr | 18-Sep | 94 |
|
Problem: VPN and OIM connection issues - Production Workaround: None |
SF Employee Portal (all employees) |
14-Sep | 14-Sep | 10 |
|
Problem: Alona Bumanlag, HSS: General Service Request- *** URGENT *** MBA0023 Calculated Missed Payroll Deduction failed in production for 9/4/20 The program failed and the log is copied below. This is ran by Oprid ID 13341, Process Instance 2218135. DataBase :... Workaround: None |
SF People & Pay Benefits | 11-Sep | 11-Sep | 1 |
|
Problem: Failed ELM Job - MLM0811 Workaround: Run jobs manually |
SF People & Pay | 26-Aug | 26-Aug | 0 |
|
Problem: Self Service > My Pay > W-2 Consent > user has invalid email >> Resulting in consent cannot be updated Workaround: Verify the email address assigned to the employee tied to user id is accurate, update, and ask the employee to try to update again |
SF Employee Portal (all employees) |
8-May | 21-Aug | 4 |
| Problem: MTA staff having trouble submitting time. Now that we are into the 2nd pay period with the new timesheet, the issue occurs when there are (1) absence events on the last day of the prior pay period and (2) punches that cross midnight where the IN punch is in the prior pay period and the OUT punch is in the current pay period. | SF People & Pay (MTA Direct Time Entry Users and MTA Payroll teams) |
10-Jun | 20-Aug | 2 |
| Problem: Problem with downloading reports in Process Scheduler via Chrome (The next chrome patch may fix this) Workaround: No workaround available at this time. |
SF People & Pay (HR & Payroll teams) |
20-Jul | 17-Aug | 0 |
| Problem: Bad Gateway Message |
SF Employee Portal (all employees) |
13-Aug | 13-Aug | 19 |
|
Problem: SF Emplyoee Portal intermittent access issues Workaround: DT put workaround in place |
SF Employee Portal (all employees) |
2-Jul | 10-Aug | 1 |
|
Problem: Alerts on the SF Employee Portal did not dismiss properly, causing no links under Employee Links Workaround: After refreshing (clicked the reload circular arrow button next to the URL) the SF Emp Portal page, the Alerts that were previously dismissed disappeared properly and all links under Employee Links showed up as expected |
SF Employee Portal (all employees) |
20-Jul | 10-Aug | 1 |
| Problem: My Time link disappeared for non-self service users Workaround: Employee Links |
SF Employee Portal (all employees) |
3-Aug | 7-Aug | 61 |
|
Problem: No back button available for employees after they select a course to launch from My Learning directly from the SF Learning homepage. Workaround: Use the Home icon on the upper right hand corner of the page, but we strongly advise that users view and launch their courses from their MY LEARNING slideout directly from the SF Employee Portal |
SF Learning (all employees) |
27-Apr | 19-Jul | N/A |
| Problem: Currently unable to complete mass position updates, as delivered excel-to-ci process does not work in current image. Workaround: Users will have to post manual updates to position information until a fix is available. |
SF People & Pay Position Updates (Position Management teams) |
27-Apr | 10-Jul | 3 |
|
Problem: Error Message from Posting Standby codes S21, MA1, MA2 (affecting only DPH, DAT, PDR Self-service or payroll users) Workaround: No workaround available at this time. |
DPH. DAT. PDR Payroll teams and Self Service Time Entry | 28-May | 19-Jun | 3 |
|
Problem: Save button on the upper right hand corner of the Personal Details page when updating address from the MY INFORMATION slideout is not immediately visible. Workaround: Decrease zoom level to 75% to access the Save button. SF People & Pay Power Users can also update their address through the My Information tile of their Self Service homepage. |
SF Employee Portal (all employees) |
1-May | 8-Jun | 1 |
|
Problem: GL Exceptions Report: Validate chartfield strings are valid and exist in table Workaround: No workaround available at this time. |
One CON-AOSD employee | 6/7/2019 | 8-Jun | 1 |
|
Problem: Payroll PSHUP Exceptions Report: PY0813/PY0220 - Update program to validate Combo Code, Project_Id, and Activity_Id Workaround: No workaround available at this time. |
One CON-AOSD employee | 5/7/2019 | 8-Jun | 0 |
|
Problem: Employees getting Function 'OnReadyState' Error on Timesheet and Functions under Manager Links & Power Users getting The site can't be reached message * This site can't be reached * Function 'onReadyState' Error: Cannot read property 'insertBefore' of null Workaround: No workaround available at this time. |
SF People & Pay (HR and Payroll teams) |
11-May | 3-Jun | 8 |
|
Problem: Query # MRG_TL_ESTIMATED_EARNINGS_DTLS is not responding Workaround: go into process monitor to pick up report. |
SF People & Pay (Payroll teams) |
6-May | 3-Jun | 9 |
|
Problem: All PeopleSoft Production Systems unavailable since last night (5/28) at 7:00pm. |
SF Employee Portal (all employees) |
28-May | 28-May | 61 |
|
Problem: Direct Deposit > Edit Account > did not make any change > clicked Cancel right away >> Got an error message |
SF Employee Portal (all employees) |
8-May | 26-May | 7 |
|
Problem: My Time pop out alignment issue |
SF Employee Portal (all employees) |
13-May | 26-May | 0 |
|
Problem: Substitute all references from 'Paychecks' to 'Pay Advices' in all Fluid pages |
SF Employee Portal (all employees) and SF People & Pay (Payroll teams) |
8-May | 18-May | 1 |
|
Problem: Off VPN (outside the City network) - Can Access P&P Power User Functionality |
SF Employee Portal (all employees) |
6-May | 16-May | 0 |
| Self Service Time Approvers unable to approve time through the SF Employee Portal. | SF Employee Portal (Self-Service Time Approvers) |
27-Apr | 16-May | 12 |
|
Problem: SF Learning developer > having problem to view the new table everytime we build the table . ELPUDEV sql developer Workaround: No workaround available at this time. |
SF Learning Developers (Con-Systems) |
18-May | 15-May | 0 |
|
Problem: Issue 1: SF Employee Portal Slide Outs > Error getting content <<RESOLVED>> Issue 2: Worklinks > Going to Oracle Blue Screen <<RESOLVED>> Issue 3: Review Pay Check functionality is using up a lot of memory > Resulting in slow system perform, unable access P&P worklinks, and unable to access SF Empl Portal Slide Outs <<RESOLVED>> |
SF People & Pay (Issue 3: Payroll teams) |
7-May | 8-May | 12 |
|
Problem: The tab on the lower area of the timesheet defaults back to the Reported Time Status tab when a Department Timekeeper clicks the Next Employee link. |
SF People & Pay (Payroll teams) |
29-Apr | 7-May | 2 |
|
Problem: Display between delivered and custom pages are significantly different, so users are adjusting their percentage of zoom levels to achieve the same "look". |
SF People & Pay (HR, Payroll and Benefits teams) |
30-Apr | 4-May | 1 |
| HR0082(Foundation Mass Salary update) and HR0875(Compensation File generation)was process scheduler was not enabled | SF People & Pay (HR & Payroll teams) |
29-Apr | 2-May | 0 |
| Problem: Department users are unable to retrieve reports distributed the morning of April 27, e.g., Payroll Register and TEX Hours Worked reports from their Report Manager. | SF People & Pay (HR and Payroll teams) |
29-Apr | 1-May | 7 |
|
Problem: RTF Approval Page, Class numbers and titles do not match |
SF People & Pay (HR teams) |
28-Apr | 1-May | 1 |
| W2/w2-C Consent Page. Received error message when trying to save in Portal links under Employee Links. | SF Employee Portal (all employees) |
28-Apr | 30-Apr | 0 |
| SF Learning does not recognize the password that Learners enter when they take the DPH Compliance training. They receive an error message stating: "The current password does not match the actual password" |
SF Learning (Learners taking DPH Compliance training) |
29-Apr | 29-Apr | 4 |
| Unable to access Reports from Reports Manager in SF People & Pay. Symptoms include: * Reports do not complete * Unable to pull up pdf * Site can't be reached |
SF People & Pay (HR & Payroll teams) |
27-Apr | 29-Apr | 8 |
| User Profile not created | SF People & Pay (new employees) | 28-Apr | 28-Apr | 3 |
| COBOL program issue impacting ability to create Online Check and regular preliminary calc. | SF People & Pay (CON Payroll Division) |
27-Apr | 27-Apr | N/A |