Purpose of this Article: This solution article provides provides the recording, Q&As, and slide deck from the SF My Hub Webinar for HR, Payroll, and Expense Support Teams held on April 3, 2025 and April 9, 2025. This solution article also includes reminders about Power User access.
Audience: All City & County of San Francisco and Superior Court HR, Payroll, and Expense Support Teams
Author: Alexis Cruz Eusebio
Version: 1.0
Last Update: 4/15/2025
The SF Employee Portal has retired! SF My Hub is now available, bringing your employee payroll, benefits, expenses, and learning data to SF | My Portal. See our SF My Hub flyer attached to this solution article, in case you'd like to share a quick reference sheet with your department employees!
SF People & Pay, SF Learning, SF Financials, SF Procurement, SF Budget, and SF Reports & Analytics are now available in MyApps. Be sure to clear your cache to see the reconfigured MyApps page, which now includes your Power User tiles.
Reminders about your Power User access
As presented during the Power User webinars, the point of access to your daily work shifted to MyApps, but the applications themselves and your roles remain the same. Additionally, although you will always see your Power User tiles on MyApps, you can access your Power User features only if you are logged in internally while physically at work or via VPN. See the screenshots below for more information about internal vs. external access as a Power User of SF People & Pay, SF Financials, or SF Procurement.
Webinar Recording
Click the video below to watch the webinar recording from our SF My Hub Webinar for HR, Payroll, and Expense Support Teams.
Questions and Answers
Access
Q. What is the link to access SF | My Portal and SF My Hub?
A. You can access SF | My Portal at employee.sf.gov. Once SF My Hub launches, the SF My Hub tile will be available on the SF | My Portal site.
Q. When working remotely, does that mean we can't access SF My Hub because it’s external? What is the difference between internal and external access?
A. Internal access means that you are accessing our system while physically at work or accessing remotely through VPN. External access means that you are accessing our system outside of the City network, e.g., through your phone, tablet, or laptop and you are not using VPN. SF My Hub is accessible both internally and externally. The only difference is that features like Direct Deposit and the Tuition Balance Report are unavailable when you are accessing our system externally.
Q. If an employee without a VPN-required role needs to access direct deposit or other protected areas, does this mean they can only access it at work?
A. Direct Deposit and the Tuition Balance Report require a secure connection to the City’s internal network. Employees must either be on-site or logged in through VPN to access these features.
Q. Will the SF Reports & Analytics tile be available by April 21st? It wasn’t mentioned
A. Actually, SF Reports & Analytics is already available on MyApps now.
Q. Can retirees and other separated employees access SF My Hub, their electronic W2, and previous pay advices?
A. Retirees can access SF | My Hub during Open Enrollment for benefits purposes through the HSS website or MyApps. However, terminated employees, regardless of the reason for separation, will not have access to other features that active employees have, such as W-2 forms and pay advices.
Q. Please specify the browsers best used for SF My Hub access.
A. Chrome, Edge, and Firefox remain as our recommended web browsers for the best system performance
Features & Functionality
Q. On the main page, My Profile information is displayed. Is this different from the My Information section, where employees enter their time? If not, can employees edit their My Profile information?
A. To clarify, My Profile is accessible through the SF | My Portal site, and the information that appears under your My Profile is derived from our reporting database. If any information appears to be incorrect, please contact us at sf[email protected]. Employees who currently enter their time on our SF Employee Portal, will be able to access their timesheet under the My Time tile of their SF My Hub homepage. You can update your personal and contact information under your My Information tile on your SF My Hub homepage.
Q. Where can I go to delegate authority for expense reports?
A. You can manage your expense delegations through the Manage Expense Delegation link under your Expenses WorkCenter tile accessible through the Expenses homepage. Note that you have to complete the one-time setup of your Expenses WorkCenter filters before you can use the features of your WorkCenter. Make sure you check out our “How to set up your Expenses WorkCenter filters” solution article when it is available on April 21.
Q. Will I be able to update my emergency contact information?
A. Yes, you can update your emergency contact information by accessing your My Information tile on your SF My Hub homepage.
Support
Q. Will the office hours after go live be virtual?
A. When we launch SF My Hub on April 21, we will offer Support Sessions, which we will hold through webinars. We will hold webinars specific for employees and Power Users so we can answer questions in real time. Be on the lookout for communication regarding these support sessions.
System Downtime & Transition
Q: Will employees lose their pre-authorization or employee expense information/approval?
A: No, employees will not lose their pre-authorizations, expense information, or approvals. All data will remain where they are, since the data resides in the same system.
Training Resources
Q. Will we receive a copy of today's PowerPoint presentation?
A. All webinar sessions are recorded, and we will post the recording with the best quality in a solution article, along with the slide deck presented and a comprehensive list of the Q&As from all the webinars of the same category, e.g., SF My Hub Webinar for HR, Payroll, Expense Support Teams. Please be on the lookout for communication announcing the availability of the solution article.
Q. Is this training available to all non-power users?
A. Yes, we’re offering a total of eight employee-focused webinars. The recording, slide deck and Q&As from those sessions will be published as well.
Q. If I attend the My Hub training for Power Users, do I still need to attend the session for all employees?
A. No, you do not have to attend the other sessions, such as the employee webinars. In fact, you will gain more information from today’s HR, Payroll and Expense Support session and other focused webinars, since we provide you with the same content as the employee webinars and additional information that are applicable to you as Power Users.
Non-SF MY Hub Questions
Q. Are you the team that supports IVO access?
A. The SF Employee and SF City Partner Team does not manage IVO access. Please inquire with our Department IT unit regarding IVO access.
Q. Will the secure submission site be moved here too?
A. The secure submission site will not be impacted by our SF My Hub launch. You will continue to access the same site for secure submission.
Additional Questions?
Please contact us at [email protected].