How to set up your mobile device Firefox browser for SF My Hub

Purpose of this Article: This solution article provides step-by-step instructions on how to clear browser cache, disable pop-up blocker, and enable cross-site tracking on your Firefox web browser.

Audience: Employees using SF My Hub features

Author: Alexis Cruz Eusebio

Version/Update Date: 2.0 / 1/20/2026

This solution article provides instructions on how to set up your mobile device’s Firefox browser to access SF My Hub features.

Provided are step-by-step instructions on the following browser setups:

Clear browser cache
Disable pop-up blocker
Enable cross-site tracking

1. Clear browser cache

On your Android, iPhone, or tablet, open the Firefox app
At the bottom right, click the icon for more functions
Click Settings
Click Data Management
Browsing History, Cache, and Cookies should be on
Click Clear Private Data

2. Disable pop-up blocker

On your Android, iPhone, or tablet, open the Firefox app
At the bottom right, click the icon for more functions
Click Settings
Block Pop-up Windows should be off

3. Enable cross-site tracking

On your Android, iPhone, or tablet, open the Firefox app
At the bottom right, click the icon for more functions
Click Settings
Click Tracking Protection
Enhanced Tracking Protection should be off
Protection Level should be Standard (default)

Questions?

Configuring Web Browser: Contact your Department IT
Training Resources: Reach out to sfemployeeportalsupport@sfgov.org