User Access

How to keep my web browser up to date
Why You Need to Update Your Browsers Website Compatibility Just like software, new website technologies are often only supported by newer browsers. As...
Sun, Apr 6, 2025 5:13 PM
How to Register for MFA as a Current User
Please see the following video and steps for current users that have never registered for Multi-Factor Authentication (MFA) Overview The...
Thu, Jan 5, 2023 10:56 AM
How to log into the SF Employee Portal for the first time
The video and instructions are intend for New User first time log in. Overview The City and County of San Francisco is using an Active Direc...
Thu, Jan 5, 2023 10:56 AM
How to Clear Browser Cache
What is cache and why should I clear it? Each time you access a file through your web browser (Firefox, Chrome, etc.), the browser saves (i.e. caches) da...
Thu, Apr 11, 2024 9:48 AM
How to Use New PeopleSoft Back Buttons
A labeled back button above the Navigation Collection is now available in PeopleSoft, allowing you to navigate back to the previously visited item.  For exa...
Tue, Apr 4, 2023 6:28 PM
Timeout Sessions for Multiple Windows and Tabs
Opening multiple windows or tabs within a window and leaving a window or tab idle (no user activity) will time out your session in the middle of a transacti...
Tue, Apr 4, 2023 6:28 PM
How to Access Features that Require an Additional Password
The system features below require that you enter your Citywide Active Directory (CWAD) password even if you are already logged into the SF Employee Portal. ...
Tue, Apr 4, 2023 6:28 PM
Pop-Up Blocker Issues
Purpose of this Article: Information on how to configure browser to allow pop ups. Audience: All Users Author: Training Version/Update Date: 2.0 / 06/02/2020
Tue, Apr 4, 2023 6:28 PM
Enhanced MY TIME Slideout with Reported Time and MY TO-DOS Alerts for Pending Time and Expense Approvals
We’re excited to announce that Self-Service Time Reporters can now view their reported time and absence on the enhanced MY TIME slideout, and Approvers can ...
Thu, Jan 5, 2023 10:56 AM
Mass Requests for POI Records for Contractors and Other Non-Employees
Attached to this solution article are the template and instructions for mass requests of 10 or more Person of Interest (POI) records for contractors and oth...
Wed, Oct 30, 2024 4:57 PM