This document provides context and procedures to address cases where bad conversion data, data not correctable in the source module or appropriately corrected in the general ledger, or due to user error has caused transactions to appear eligible for billing according to the terms of the customer contract – when it actually should not be chargeable.
These procedures will reverse the revenue that shouldn’t have been recognized, and will tell project costing that these rows should not affect the customer contract billing limit, and it will prevent these lines from be picked up for billing again.
The procedures below should only be employed if the user can clearly identify why charges need to be adjusted due to the automated logic incorrectly identifying expenses and should be reversed.
This document is NOT to be used to address cases where users have active Grants Customer Contracts but have taken action outside of the Financials to bill, recognize revenue and relieve receivables. For that use case, use this job aid instead: Grants - Reverse System-Generated Recognized Revenue for Offline Billing