Purpose of this Article: This solution article provides step-by-step instructions on how to review, add, and update your direct deposit information

Audience: All City & County of San Francisco and Superior Court Employees

Author: Leilani Carandang

Version: 1.0

Last Update: 4/16/2025


Provides step-by-step instruction on how to view and update your direct deposit information: This feature is available only INSIDE the City network.


Follow the steps below to add a new bank account


Step 1. From the My Pay tile, click on Direct Deposit

Step 2. Click the “+” add button to add new account

Step 3. Enter your City-Wide Active Directory (CWAD) password and click Continue for added security.  If you experience password issues, please click the MyApps Portal tile from SF | My Portal to change your password and return to SF My Hub to access W-4 tax information. If the issue persists, please contact your department IT unit to seek their assistance with your City-Wide Active Directory (CWAD) password.

*If the Verify Identity window does not load, make sure your browser settings allow cross-site tracking, cookies, pop-ups and redirects as well as clear your cache. Your local department MIS/IT Support team can also assist you if you need additional assistance.

Step 4. Add your Routing Number, Account Number, and retype the Account Number in the Bank section. As well as specify the Account Type, Deposit Type, Fixed Amount, and Deposit Order in the Pay Distribution section. 

Step 5. Click Save



Step 6. Click Ok


Step 7. Continue to follow the steps above to add additional account(s). A maximum of four Direct Deposit accounts can be linked to Direct Deposit, one of which must be the Balance of Net Pay account.


Follow the steps below to edit existing bank account


Step 1. Click the “>” arrow to the right of deposit order 

Step 2. Enter your City-Wide Active Directory (CWAD) password and click Continue

Step 3. Edit the Pay Distribution of existing account i.e., the fixed amount and deposit order. 

Step 4. Save


Follow the steps below to remove a bank account


One direct deposit change is allowed per day. Make sure to add your new account before deleting existing account otherwise a pay card will need to be issued.


Step 1. Click the “>” arrow to the right of deposit order 

Step 2. Enter your City-Wide Active Directory (CWAD) password and click Continue

Step 3. Click the Remove button


Step 4. Confirm changes by clicking Yes then wait for the green Saving Changes banner disappears at the top of screen before leaving the Direct Deposit page


Questions?

Refer to the other related solution articles below for more information. You can also contact us at [email protected].


If your password issue persists, please contact your department IT unit to seek their assistance with your City-Wide Active Directory (CWAD) password.


Related Solution Articles: